Cancellation Policy

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled, but you may initiate a return upon receiving the item. To cancel your order, please contact our support team immediately with your order ID.

1. Cancellation Window

You may cancel your order within 12 hours of placing it, provided it has not yet been dispatched. Orders are typically processed and handed over to our logistics partner within 1–2 business days. We recommend reaching out to us as soon as possible after placing your order if you wish to cancel.

2. How to Cancel Your Order

To request a cancellation, please follow these steps:

  1. Contact our support team at support@pearth.com with your Order ID.
  2. Use the subject line: "Order Cancellation – [Your Order ID]".
  3. Our team will check the current status of your order and confirm whether cancellation is possible.
  4. If approved, you will receive a confirmation within 1–2 business days.

3. Refund Upon Cancellation

If your cancellation is approved, a full refund will be credited to your original payment method within 5–7 business days. Refund timelines may vary depending on your bank or payment provider. For UPI and wallet payments, refunds are typically faster.

4. Non-Cancellable Orders

The following orders cannot be cancelled:

  • Orders that have already been dispatched or are out for delivery.
  • Orders for personalised or custom-made products that have entered production.
  • Orders placed using special discount codes during limited-time sale events (unless the item is defective).

For dispatched orders, please refer to our Returns Policy once the item has been delivered to you.

5. Cancellation by PEARTH

We reserve the right to cancel any order under the following circumstances:

  • The item is out of stock or no longer available.
  • Incorrect pricing or product information was displayed due to a technical error.
  • Suspected fraudulent activity or a violation of our Terms & Conditions.
  • Inability to verify payment or delivery details provided by the customer.

In all such cases, you will be notified promptly and a full refund will be issued to your original payment method.

6. Partial Cancellations

If your order contains multiple items, you may request cancellation of individual items before dispatch. Please mention the specific item(s) you wish to cancel when contacting our support team. Refunds for partially cancelled orders will be processed proportionally.

7. Contact Us

For any cancellation-related queries, please get in touch with us:

PEARTH Retail Private Limited
Email: support@pearth.com

Last updated: June 2026