Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. We accept returns within 4 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging with all tags intact.

1. Return Window

You may initiate a return within 4 days of the delivery date. Return requests raised after 4 days from the date of delivery will not be accepted under any circumstances. We recommend inspecting your order as soon as it arrives.

2. Eligible Items for Return

A return request will be accepted only if:

  • The product is defective, damaged, or broken upon arrival.
  • The wrong item was delivered (different product, size, or colour).
  • The product does not match the description on our website.
  • The item is unused, unwashed, and unaltered.
  • The original packaging, tags, and labels are fully intact.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, washed, or altered in any way.
  • Items returned without original packaging or missing tags.
  • Perishable or consumable products.
  • Items purchased during a sale or at a special discounted price (unless defective).
  • Gift cards, vouchers, or digital products.
  • Items for which a return request is raised after 4 days of delivery.

4. How to Initiate a Return

  1. Email us at support@pearth.com within 4 days of delivery.
  2. Use the subject line: "Return Request – [Your Order ID]".
  3. Include your order ID, the item(s) you wish to return, the reason for return, and clear photos of the product (required for damaged or incorrect items).
  4. Our team will review your request and respond within 1–2 business days.
  5. If approved, we will share pickup or drop-off instructions for the return shipment.

5. Return Shipment

For defective, damaged, or incorrect items, we will arrange a free pickup from your delivery address. For other eligible returns, the cost of return shipping may be borne by the customer. Please do not ship items back without receiving written confirmation from our team first — such returns will not be accepted.

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 2–3 business days. If approved:

  • Refunds will be credited to your original payment method within 5–7 business days.
  • For UPI and wallet payments, refunds may reflect sooner depending on your payment provider.
  • Shipping charges, if any, are non-refundable unless the return is due to our error.

7. Exchange Policy

We do not currently offer direct exchanges. If you need a different size, colour, or product, please initiate a return for the original item and place a fresh order separately.

8. Damaged or Tampered Packaging on Arrival

If your order arrives with visibly damaged or tampered packaging, please do not accept the delivery. Contact us immediately with photos and your order ID so we can arrange a replacement or refund at no additional cost to you.

9. Contact Us

For any return or refund related queries, please reach out to us:

PEARTH Retail Private Limited
Email: support@pearth.com

Last updated: June 2026